FREQUENTLY ASKED QUESTIONS
How can I change my shipping address?
By default, the last used shipping address will be saved into to your Zorganics account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at firstname.lastname@example.org
What happens if there's been a delivery miship to my order? (Damaged or lost delivery)
We regret to inform you that no refunds will be given for orders that fall under the below categories.
How can I track my orders & payment?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from FedEx.
How do I cancel my orders before I make a payment?
After logging into your account, go to My Bag. Here, you will be able to make a payment or cancel your order.
How long will it take for my order to arrive after I make payment?
Please refer to the Shipping Options under our Shipping Information page.
How do you ship my orders?
All your orders are sent via FedEx.
How do I make payments using Paypal? How does it work?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Zorganics.com system for your order.
I am having problems accessing the Zorganics website. Some of the pages look weird. Am I using the right browser?
1. Microsoft Internet Explorer Version 10 onwards.